Thank you for visiting the support page. We have a 'duty of care' to offer the best possible customer support, with our available resources. Here are some of the most frequently asked questions we get:

Technical Issues

How do I access my program?

I don't know what my password is!

How do I access this on my tablet or phone?


How much do your programs cost?

What guarantee do you offer?

How do I request a refund?

Important Info

What exactly is

Who is Brian Cassingena?

How long does it take to get a reply from you?

Customer Service Promise

Our goal is to reply to all enquiries within 12 hours, but depending on the time of day, holidays etc it can take up to 24hrs. We never 'sit on' your message.

Are you an existing customer?

Please include your invoice number, and the email address you signed up with, so we can answer your question quickly and accurately.

Contact us

Our direct email address for any customer support issues is:

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